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143 Rowner Ln, Gosport PO13 9SP, UK – 023 9251 3143
Friendly. Efficient service. Great Dentists.
Good service. I wasn't in good shape and got seen and got what I needed relatively easily.
2 Gregson Ave, Gosport PO13 0HR, UK – 01329 232446
Excellent in all manners nurse and docs great reception staff great
High St, Titchfield PO14 4EH, UK – 01329 844220
Although generally I have had good service from this surgery I am somewhat dismayed that my last visit was substantially less pleasing. I had an appointment booked to see a doctor with my 8 year old today. I was running a couple of minutes late and called ahead to let them know that I was definitely coming and was on my way. As usual the wait to have the call answered delayed me advising the staff I was going to be late. I was assured this was ok to still attend. We arrived 5 minutes late and booked in. Sat in the waiting room for 25 minutes waiting for our name to come up. The doctor we were waiting for did not call for one other patient whilst we were there. We had another appointment we simply could not miss. So after every other person that was in the waiting area before me was called I went to the reception and informed them that we had to leave. I was received with a shrug of the shoulders and the receptionist providing me with the most ridiculous excuse I have ever heard considering my experiences with this surgery. The doctor had taken in another patient in those five minutes. I am not new to this surgery - NEVER has it ran on time even when I have had an appointment first thing in the morning. An hour wait is not unheard of - 20/30 minutes is normal. Even if the GP had taken in another patient they were in there for 25 minutes as no-one was called by that doctor whilst we were there. The GP's literally cant wait to get you out the door normally so it must have been a very special patient indeed! So this standard excuse was nonchalantly delivered with a shrug of the shoulders and the receptionist walked off back to her desk! I was late by minutes and had the courtesy of letting them know but another was 'allegedly' taken in. I would suggest that if you want your patients to show a little respect or courtesy then showing it back would be a good place to start and not treat us like idiots or waste our time. I lost 45 minutes waiting and travelling time to an appointment yet I must just accept it. Frankly next time I wont even bother turning up or calling if that is the response I am going to get. The doctors when you get to see them are fab - thats if you can get to them and can get past the 'holier than thou' attitude I was shown today. I was really disappointed with this latest encounter with the reception staff to the point that I didnt rebook as I was trying to fight the urge to give that receptionist a piece of my mind. Had I just been told that I was too late that would have been fine and I would have accepted that but don't treat me like I am an idiot. I have seen many a patient lose their temper in the reception and now I understand why and my sympathy for the staff was somewhat eroded today following this experience.
Reception staff were great when we registered as new patients. Staff were polite, helpful, and gave us good advice and information
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